MEMBERSHIP
Why should I become a member? Can I shop without being a member?
In order to track your orders through the system, be able to communicate with you regarding your orders, and receive order status updates, it is necessary to create an account and shop as a member.
To place an order on gustoeshop.com, you need to create an account and become a member.
Can I change my membership information and password later?
You can easily update your membership and contact information through the "My Account" page under the "Personal Information" section.
Having accurate and up-to-date membership information is important for the delivery of your orders and for providing you with membership benefits. Our sales representatives may verify the accuracy and validity of this information for your security. If the provided information does not match the reality or has become outdated, they may decide not to approve the order. (Example: unclear situations regarding the order, security concerns, inability to reach the correct person through the provided phone number, incorrect information, etc.)
I forgot my password, what should I do?
If you have forgotten your password, you can click on the "Forgot Password" button and enter the email address associated with your account. A new password will be sent to your email address.
By following this method, you can securely log into your account.
SHOPPING
How can I shop on gustoeshop.com?
You can follow the steps below to shop on gustoeshop.com:
If you need any assistance, our customer service team is always ready to help.
Can I shop from anywhere in Turkey?
Yes, you can shop from anywhere in Turkey through gustoeshop.com. Our website serves customers throughout Turkey, and our products are delivered to your doorstep.
Can I send gifts through gustoeshop.com?
Yes, you can send gifts through gustoeshop.com.
You can enter the address of the person you want to send the gift to in the delivery address section. Additionally, you can add a special note or request your gift to be sent in a special gift packaging when completing your order.
If you have any questions or requests, our customer service team will be happy to assist you.
PAYMENT
How can I make payment when completing my order? What are my payment options?
Payment for your order can be made with your chosen installment options using a credit card.
When shopping on Gustoeshop.com, you can use one of the following payment options:
Credit Card: Visa, MasterCard, American Express, and Discover cards are accepted. Your payment will be securely processed, and your order will be immediately processed. Debit Card: Visa, MasterCard, and Maestro debit cards are accepted. When making payment with a debit card, please use your bank's internet banking system or mobile application to complete the payment.
The payment transactions on our website are completely secure and encrypted. If you have any questions or issues regarding payment methods, our customer service team will be happy to assist you.
Can I make the payment at the door when receiving the products?
The option for cash on delivery is not available for purchases made on Gustoeshop.com. Customers can complete their orders using credit card or debit card options. These payment methods are processed securely and encrypted.
If you have any questions or issues, our customer service team will be happy to assist you.
SECURITY
Is it safe to shop on gustoeshop.com?
Shopping on gustoeshop.com is safe. Our website uses the latest security technologies to protect customer safety and privacy. Payment transactions on our website are encrypted with the SSL (Secure Socket Layer) protocol, and your personal information is kept confidential until the payment process is completed.
Additionally, our products are stored and packaged in accordance with high-quality standards.
Our customer service team is always ready to assist you and works to provide support when you have any questions or issues.
For these reasons, shopping on gustoeshop.com is completely secure, and customer satisfaction is our priority.
Do you store my credit card information?
Gustoeshop.com does not store credit card information. Payment transactions on our website are conducted through a payment gateway provided by the bank, and credit card information is protected using SSL encryption while in direct communication with the bank.
Your credit card information is processed temporarily for the completion of the payment transaction and is deleted after the transaction. Gustoeshop.com uses the latest security technologies to ensure the security of customer information, and no customer information is shared with third parties.
The security and privacy of our customers are of utmost importance to us, and all personal information is protected in accordance with our privacy policy. If you have any questions or concerns, you can contact our customer service team.
Are my personal information safe on Gustoeshop.com?
Your personal information is safe and kept confidential on Gustoeshop.com. Customer privacy and security are highly valued on our website, and we ensure the protection of customer information using the latest security technologies.
Your personal information is only used for specific purposes, such as processing your orders, delivering products to you, and communicating with customer service. Gustoeshop.com respects the privacy of customer information and does not share or sell any information to third parties.
All payment transactions on our website are encrypted with the SSL (Secure Socket Layer) protocol, ensuring that your personal information is securely protected.
DELIVERY
What are the procurement conditions for products purchased from Gustoeshop.com?
The products sold on Gustoeshop.com are limited to store stocks. After the customer places an order, the stock of the product is checked in the stores. If the product is out of stock and cannot be procured, the customer is informed and the payment is refunded.
What is the delivery time?
The delivery time for orders placed on Gustoeshop.com can vary depending on the stock availability of the products, order volume, delivery address, and the region served by the shipping company.
In-stock items are generally prepared and shipped within 1-3 business days, and the delivery time can range from 1-5 business days depending on the region served by the shipping company. However, the delivery time may be longer for products that are not in stock, as it depends on the procurement time for those products.
Once all items in your order are available, they will be delivered to you through the shipping company. You will receive the tracking number of your order via email or it will be provided to you through the order tracking section on our website. The delivery time can vary based on the working hours of the shipping company and the delivery region.
Will I have to pay shipping fees when receiving the purchased item?
Which courier company will deliver my order?
The delivery of your purchased items from Gustoeshop.com is carried out through our contracted courier company, Yurtiçi Kargo.
How are international shipments handled?
We handle international shipments through DHL courier. You can easily place international orders from any country. Please note that we do not provide returns for international orders. Customs fees, which vary from country to country, are borne by the recipient and will be reflected in the shipping cost.
ORDER CANCELLATION
Can I cancel the order I placed on gustoeshop.com?
You can cancel your order with the assistance of our customer representatives.
You have the right to cancel the order you placed on gustoeshop.com. However, in order to cancel your order, it is necessary that the order has not been shipped yet.
To cancel your order, please contact our customer service team and provide them with your order number. Once the cancellation process is completed, your payment will be refunded promptly. The refund will be credited to your account depending on your bank's procedures.
RETURNS AND EXCHANGES
How can I process a free return?
To return the items you wish to return, select them in the "My Orders" section on gustoeshop.com, and the system will generate a unique return code for you. Yurtiçi Kargo may also ask for our customer code, which is 235-738-333, along with your return code. You can then send the items back to us via Yurtiçi Kargo, including the invoice of your order, to ensure a free and secure return.
How is the refund for an installment purchase processed?
If you made the purchase with a credit card in installments, the refund amount will be credited back to your credit card account in installments by your bank.
What are the return conditions?
-The products must be in their original packaging and should not have any damage, tear, or deformation on the labels.
-The products must be unused, undamaged, and in resalable condition.
-The products to be returned must be sent back within 14 business days from the delivery date of your order.
-The products to be returned should be taken to the Yurtiçi Kargo branch where you will perform the return process or can be picked up by Yurtiçi Kargo using the free return code.
-The products to be returned must be accompanied by the original invoice and the return code specified on the invoice.
If you comply with the above return conditions, the return process will be carried out. After the return process, the refund amount will be credited to your account according to the processing time of your payment bank.
Can I exchange a product purchased from gustoeshop.com?
You can exchange the product you wish to exchange by performing the exchange process at our stores within 30 business days. For the exchange process, the product must be in its original packaging, unused, undamaged, and in resalable condition. Additionally, you need to present the invoice or sales receipt for the exchange process. For more detailed information about the process, you can contact customer service.
How long does it take for the refund to be processed after a return?
After the return of the product from your gusteoshop.com return process is approved and the product reaches our warehouse, the refund will be processed within 14 business days at the latest. The refund will be made to the credit card used for the payment. The refund process may vary depending on your bank or payment system provider.
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